Customer Service

Courtesy

Employees of 2 Go Direct Limited; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.

Confidentiality

All information gathered or held regarding the personal or business affairs of our customers will be held in strict confidence, for the sole use of 2 Go Direct Limited in meeting its stated objectives. No information will be released to any third party. 2 Go Direct does not sell lists to third party marketing organisations.

Communication

2 Go Direct Limited (Rax 2 Go) can be reached by post, phone, fax and e-mail. All correspondence will be responded to in a clear, concise and timely manner. Our aim is that all correspondence, from date of receipt, will receive a response within 1 business day.

Handling complaints

2 Go Direct (Rax 2 Go) seeks fair, just and prompt solutions when possible to any complaints. All such issues should be directed to the Company in the first instance, where they will be acknowledged and directed to the attention of the appropriate person.

Consultation and feedback

Consultation is an important part of meeting our objectives. 2 Go Direct Limited (Rax 2 Go) conducts regular surveys of the needs and perceptions of its customers, using the feedback to enhance its service.