Frequently Asked Questions
How do I return a
faulty item?
All of our products are covered by a manufacturers warranty covering both faulty
materials and faulty workmanship, it does not cover general wear and tear or damage. This excludes products or parts of products
that are consumables or that wear down such as drill bits.
Most faulty
products will need to be examined before we resend a new one, to avoid
unnecessary returns please ensure you have followed all the manufacturers
instructions and if unsure, that you have spoken to one of our technicians for
assistance.
Please use our Printable Returns
Form as a covering note for the item. Failure to
complete this form may lead to a delay with the processing of your
return.
Please note that we cannot be held responsible for lost returns
so please ensure you return them via an appropriate courier or insured method as
we do not accept any liability until received by us.
Goods should be
returned in their original packaging, with adequate protection to ensure that
the goods and packaging reach us in good condition. Failure to package an item
properly will result in us refusing to refund the item regardless as to whether
it was faulty or not, as we cannot return damaged faulty items to our
suppliers.
Can I return an
unwanted item?
You may
only return an item that is unwanted under the following criteria and if you are
not ordering goods as a business or company:
- The item is in an 'as new
condition'. It must be returned to us in it's original condition unused and in
it's original packaging which should not be marked or damaged (e.g. if you have
opened the box to examine the product you must have done so without damaging or
marking the product at all). It should be returned with the original box,
packaging, accessories. Do not write directly on the packaging.
- You
notify us in writing by fax, letter or email within 7 working days of receipt of
the item and return them within 30 days. We recommend you keep a copy of
this.
- The order is not an order for a business or company.
Items
not returned to us in an 'as new condition' will not be refunded and any costs
to return the items to you will have to be paid before we can return
them.
Please note that if an exchange for another item(s) is requested
then you agree to the standard delivery charge that would apply to that item(s)
if purchased through our checkout procedure on our website.
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